Privacy Policy

Commitment

Grant Stanley Limited are committed to conducting our business in compliance with the law, regulations and other governing requirements, alongside the highest of professional standards. We are committed to acting professionally, fairly and with rectitude in all our business dealings and relationships.

When we use your data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union, including the United Kingdom, and the Data Protection Act 2018 (DPA). We are responsible as the ‘controller’ of that personal data for the purposes of the GDPR. Any use of your personal data is done so in accordance with GDPR regulations.

Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

Throughout this Privacy Notice we refer to Grant Stanley Limited as “Grant Stanley”.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section “Your Rights”.

Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

• Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
• Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
• Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
• Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
• Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• LinkedIn/ Social Media Platforms: details of your interests in our services after having provided them on our LinkedIn or social media platforms or via cookie collection after using the said platforms.

Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests.

Most major websites use cookies.

Photographs

As a surveying practice – it is normal procedure for our surveyors to take photographs of the properties/sites we undertake surveys on. This is done so that accurate details of what is being surveyed can be recorded and subsequently reported on. This will often include internal pictures and pictures of the surrounding geographic location of the property. Nothing other than what is required for the report is recorded. No pictures are taken deliberately of identifiable persons however it is possible that some pictures may unintentionally include pictures of people. Once the report is generated, the media cards on the cameras are wiped clear to remove any pictures. Those retained for the purposes of the report are saved and only removed once no longer relevant. When you accept our Terms of Business you do so on the understanding that our surveyors may take photographs of the site in question.

Please refer to the section “your rights” to find out more about your rights regarding these and any other items of data we hold about you.

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

Third party cookies

Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

• Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
• If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

How we use your personal data

We use your personal data for the following purposes:

• To provide you with the products and services you have requested.
• To send you service communications, including in relation to changes to our Terms of Business.
• Direct marketing (including by third parties).
• To track your usage of our website, communications, products and services.
• To provide and improve customer support.
• To maintain our records and improve data accuracy.
• To respond to enquiries, complaints, and disputes.
• To investigate, detect, and prevent fraud and comply with our legal obligations.

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

• Consent.
• Necessary for the performance of a contract and to comply with our legal obligations.
• Necessary for the purposes of our legitimate business interests or those of a third party.

Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others.

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• Legal obligation(s) under applicable law to retain data for a certain period of time;
• Statute of limitations under applicable law;
• Potential or actual disputes;
• Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Data Security

We make every effort to ensure that the data you have provided us with or the data that we have collected about you is held on secure servers that have inbuilt encryption frameworks. All email correspondence is stored on secure cloud-based servers that have the necessary safeguards and security frameworks. Information we have about you is only used by the person/s that are dealing with your account. No other members of staff have access to your personal data.

Your rights

You have the following rights regarding your personal data:

• Rights to be informed.
• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restrict processing.
• Right of data portability.
• Right to object to processing.
• Right to withdraw consent to processing.
• Right to make a complaint to the data protection authorities.

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